Privacy Policy

At Castle Bingo, we are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how it's used, and your rights regarding that data.

When creating an account or registering for our services, we may ask for certain information such as:

• Name
• Date of birth
• Address
• Contact details

We use this information to create a secure user profile, manage your account activity, and communicate with you regarding your membership.

When using our platform or accessing certain services, we may collect technical data about the device and browser used:

• Operating system version
• Web browser type and version
• Screen resolution and orientation
• Language preferences

This information helps us to ensure compatibility with different devices and browsers and improve your overall user experience.

We use cookies, session tokens, and other tracking technologies to enhance platform usage analytics and personalize certain services. This includes:

• Functional cookies for necessary features like logging in or maintaining session state
• Analytical cookies to understand traffic patterns and improve content relevance
• Targeting cookies for promotional purposes

Users have options to manage cookie preferences through our settings panel.

We collect data on how users interact with the platform, including:

• Page views and clickstream analysis
• Error reports and performance metrics
• Log entries detailing service requests and errors encountered by you or by us in the course of providing services

This information is used to enhance the quality of our services, detect potential issues before they occur, and optimize user experience.

You can control how we communicate with you through your account settings. This includes choosing:

• Frequency of promotional emails
• Opt-in/opt-out for marketing campaigns or new service announcements

We respect your communication preferences but reserve the right to contact you in situations where necessary.

Occasionally, we partner with third-party providers that enhance our offerings. These partnerships are subject to strict privacy guidelines and include opting-in for communications directly from these partners.

We store user information on secure servers within the applicable jurisdiction. User data is kept only as long as necessary:

• Until a subscription ends
• Until account cancellation or inactive status occurs
• For up to three months after deactivation

User information will be deleted when not needed unless it's required by law.

Castle Bingo implements best practices for data security:

• Regular updates and patching of systems
• Implementing encryption for transmission and storage
• Secure access control lists
• Limited access to necessary staff with strict confidentiality agreements
• Encrypted backups stored securely off-site

You are entitled to several rights under applicable privacy laws:

1. Access your personal data at any time.
2. Correct inaccuracies or request rectification.
3. Erase your account and all associated information.
4. Restrict processing of certain data while a dispute is resolved.

You can submit these requests to our Data Protection Officer through the contact methods below, clearly specifying which right you wish to exercise along with the information or action requested.