Responsible Gaming

To enjoy your time with us without any issues, please keep in mind that gambling should not affect your relationships, work, or financial situation negatively. It's essential to maintain a balance between entertainment and reality. If you feel like your gaming habits are becoming problematic or causing concerns, we urge you to seek help from our trained staff or the support organizations listed below.

Budget and Bankroll Management

Set aside an amount for leisure activities, including visits to our bingo clubs or mobile app usage, and stick to it. It's crucial not only for financial stability but also to ensure that your gaming sessions are enjoyable without pressure. Remember, you can always contact us if you need advice on managing your budget.

Deposit, Loss, Wager, and Session Limits

We offer tools to help manage these limits through our online account settings or in-club communication with staff:

Deposit limits: You can set a limit for how much you're willing to spend within a certain time frame. This will prevent excessive deposits that could lead to financial issues.
Loss limits: If your losses exceed what's comfortable, please inform us, and we'll assist in limiting further exposure.
Wagering limits: The amount of money used per bet can be controlled through our systems or by discussing personal thresholds with staff. This helps maintain a healthy gaming session without excessive risk-taking.
Session limits: Decide on the duration you want to play and set this as your limit.

Reality Checks and Time Reminders

To ensure that gambling remains an enjoyable pastime:

We remind players about their sessions' start times, preventing accidental extended gameplay or missed appointments.
At regular intervals during each session, we provide reality checks via our website or in-club systems.
These reminders help you assess your current situation and make informed decisions about gaming duration.

Cooling-off Periods and Self-exclusion Tools

If needed:

You can self-exclude from playing for a period that ranges from 6 to 12 months as part of the Bingo Industry Scheme. This helps maintain control over gaming habits.
If you're experiencing issues with your game, we'll work closely with support organizations like Begambleaware and offer assistance.

Account Verification and Age Restrictions

Please note:

Account age restriction: Only players aged 18 or above can create an account or attend our venues. Our trained staff will verify your ID.
If you are under the age of 25, we remind you to only play with money that you can afford.

Protection of Vulnerable Players

As part of promoting responsible gaming:

We maintain a zero-tolerance policy for fraudulent activities and any other harmful practices.
Our staff undergo regular training on recognizing signs of vulnerability in players, enabling us to offer appropriate support or protection if needed.